Dear Zaurus ZR-5800 and ZR-5800FX owners,
Thank you very much for purchasing the Sharp Zaurus. We have recently found a problem with the Zaurus ZR-5800 and ZR-5800FX built-in software that can potentially delete data and/or lock up your unit. This problem can occur if you are using the "Notes" feature and you rest your hand on the keyboard to take notes. We have completed the creation of a patch utility that will update the software in your Zaurus and also check and attempt to repair your data. Please check your serial number to determine if in fact your unit has this problem.
DETERMINING IF YOUR ZAURUS NEEDS TO BE UPDATED: Your unit needs to be updated only if *both* of the following are true:
In summary: Units with the small black dot directly after the serial number (even those with a serial number ending in "1" or "2") have already been updated and do not require the patch. Units with a serial number ending in any character (number or letter) that is not "1" or "2", do not need to be updated, even if they do not have a black dot after the serial number. Also note that most likely any new units purchased after April 10th from an authorized Sharp Zaurus dealer will not have the problem. To be absolutely sure, simply check the serial number that can be found on both the box and in the battery compartment.
Additionally, please note that all ZR-5000s and ZR-5700s DO NOT have this problem nor do units purchased from authorized dealers in Canada.
IMPORTANT: DO NOT EXCHANGE YOUR UNIT WITH YOUR DEALER: UNDER NO CIRCUMSTANCES should you return your unit to the store or dealer and attempt to exchange it for a new unit because this will not correct your data and you may still experience problems. It is important that you use our utility software to fix any possible problems with your data. The PC utility software will attempt to correct your data as well as update your unit with new software. UNDER NO CIRCUMSTANCES should you return your unit to the store or dealer.
FOR PEOPLE CONSIDERING THE PURCHASE OF A ZR-5800 OR ZR-5800FX: All units in the market at authorized Sharp Zaurus dealers are most likely new units that do not have this problem. To be absolutely sure, simply check for the black dot and/or proper serial number as described above before purchasing. To check for an authorized Zaurus dealer nearest you, please call 800-BE-SHARP or visit our web page at http://www.sharp-usa.com.
INSTRUCTIONS FOR DOWNLOADING THE PATCH UTILITY: If you are considering this option, please be sure that you meet the following requirements:
If you meet these requirements, you can download the patch utility from the following sources:
Once you have downloaded the patch, follow the instructions in the included README file for further instructions.
We sincerely regret and apologize for this inconvenience. We hope our responsive handling of this problem will demonstrate our dedication to you.